Privacy Policy

JeetCity takes your privacy seriously. As a licensed and regulated online casino, it is legally required to collect and process your personal data to provide gaming services and ensure platform security.
This Privacy Policy explains:

• What data we collect;
• Why we collect it;
• How we use and protect it.

By registering an account at JeetCity, you agree to this Privacy Policy. If you disagree, please do not use the site.
Operator Information:
JeetCity is operated by Dama N.V., registered in Curaçao (reg. no. 152125), licensed by the Curaçao Gaming Control Board (license no. OGL/2023/174/0082).
For data privacy questions, contact our Data Protection Officer: [email protected]

We may collect and process the following personal data:

• Basic registration details: name, date of birth, email, phone number;
• Communication records: chats, emails, contact forms;
• Account activity: transaction history, deposits/withdrawals;
• Technical info: login timestamps, IP address, browser/device data, geo-location;
• Verification documents: passport, payment proof, bank statements;
• Survey responses (optional).

We use this data to verify your identity, process payments, meet legal obligations, and protect against fraud.

We use your personal data to deliver and improve our services, ensure legal compliance, and provide a safe and secure gaming environment. Specifically, we may process your information for the following purposes:

• Handling deposits, withdrawals, and betting activities, including transactions through credit cards and online payment platforms;
• Enabling access to games and related services offered on our website;
• Offering customer support and assistance with your Player Account;
• Conducting identity verification and other mandatory checks;
• Sending promotional offers and marketing materials (only if you have agreed to receive them);
• Fulfilling legal obligations, including anti-money laundering (AML) and counter-terrorism (CFT) requirements;
• Detecting and preventing fraud, abuse, or any unlawful gaming activities;
• Conducting optional surveys and analyzing user trends to improve our platform;
• Performing research and statistical reporting based on anonymized data.

Your personal data is primarily used to process payments, secure your account, and comply with laws. Promotional emails are only sent if you opt in.

If you’ve agreed to receive marketing materials, we may send you updates via email or SMS about our promotions, bonuses, and services, as well as offers from our game providers and partners.
You can unsubscribe from these messages at any time through your account settings or by contacting customer support at [email protected].
By accepting prizes or winnings, you also allow us to use your name or nickname in promotional content—unless local laws prevent it.

We do not collect personal information without your awareness. Most of the data we gather is provided directly by you when using the website or interacting with our services.
Additionally, we may receive necessary personal data from third-party providers (e.g., fraud prevention companies) and technical partners who support our platform and transaction processes.
All such data will be handled responsibly and only shared with external parties in accordance with this Privacy Policy. We ensure these third parties are contractually obligated to protect your information.
Your data is only collected with your knowledge and is protected when shared with trusted service partners.

We may share your personal information with other companies within our corporate group and with our trusted business partners. This includes parent companies, subsidiaries, and external service providers that assist in processing your data. Our team members, including the Data Protection Officer, Money Laundering Officer, Customer Support, and other relevant staff, may also access your data to carry out their duties and provide you with necessary assistance.
If needed, we may transfer your personal data to countries outside the European Union (EU), European Free Trade Association (EFTA), and European Economic Area (EEA) to provide our services or engage with service providers. Rest assured, we take necessary precautions to ensure the protection of your data during such transfers in line with the General Data Protection Regulation (GDPR). This includes using standard contractual clauses for data protection to ensure your information is safeguarded.
Your data may be transferred outside the EU for service purposes, but we ensure its security through established safeguards.

We do not sell or rent your personal data. However, we may disclose your information under certain conditions, such as:

• If required by law or legal authorities;
• To our payment processors to handle transactions, such as Paysafe, whose privacy policies apply;
• To meet our legal and regulatory obligations;
• If necessary for protecting the safety of the Company, customers, or others, or responding to government requests;
• With your consent, to third-party marketing service providers or other parties.

We also use third-party data processors to help run our website, improve services, and send communications. These processors are required to protect your data under the same standards as we do.
Additionally, if the Company undergoes a merger or acquisition, your data may be transferred to the new entity, but we will notify you via email beforehand.

We retain your personal data for as long as required by law, even after you close your Player Account. The data is used only when necessary, such as in cases of financial, fiscal, fraud, money laundering investigations, or any other legal matters.
Your personal data is retained for at least five years from your last transaction or account closure to comply with anti-money laundering regulations. Requests for data deletion before this period cannot be fulfilled.
Additionally, we may retain anonymized data for improving our services and marketing without involving automated decision-making.

We are committed to protecting your personal information in line with applicable laws. We use best practices and reasonable precautions to ensure your data stays secure.
Player Accounts require your unique ID and password to access. You can also enable two-factor authentication (2FA) for extra security. Be sure to keep your login details confidential.

Under data protection law, you have several rights regarding your personal data:

• Access your data – You can request a free copy of the personal data we hold about you;
• Correct your data – If any data we hold is incorrect or incomplete, you can request corrections, though you may need to provide supporting documentation;
• Erase your data – You can request deletion of your data if we no longer have a legal reason to retain it. However, this right is not absolute and cannot be applied if we are legally obligated to keep your data;
• Object to processing – If you believe our processing of your data impacts your rights, you can object, though we may have legitimate grounds to continue processing;
• Restrict processing – You can request a temporary suspension of processing if certain conditions are met, such as verifying data accuracy or defending legal claims;
• Data portability – You can request to transfer your data to another service provider, but this applies only to data provided with your consent or for contract purposes;
• Withdraw consent – If we process your data based on your consent, you can withdraw it at any time, though this won’t affect prior processing. You can withdraw consent through your account settings.

You can also file a complaint with a supervisory authority if you feel your rights have been violated.
You have control over your data with rights to access, correct, delete, or transfer it. You can withdraw consent for marketing or other services at any time.
To exercise these rights, we may ask for verification of your identity. We aim to respond to your requests within one month, though more complex requests may take longer. If so, we will notify you.

You can always contact us if you wish to:

• Confirm the accuracy of the personal information we hold about you;
• Inquire about how we use your personal information;
• Opt-out of future data use for direct marketing purposes;
• Update or correct any information you’ve provided to us (you may be asked to provide supporting evidence to effect these changes). Note: providing false information is illegal, and it’s your responsibility to ensure that we have your correct data.

We have appointed a Data Protection Officer (DPO) to oversee privacy-related concerns. If you have any questions about this privacy policy, please contact the DPO at: [email protected].
Additionally, under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority, particularly in the country where you reside, work, or where the alleged infringement occurred.

When you visit our Website, we automatically collect data about your visit, such as your browser type, IP address, and the referring website. This collection is done with our platform providers and partners. We may also receive demographic or usage data of our Website visitors.

When you play casino games developed by NetEnt, their Privacy Policy also applies.